At Citizens National Bank, we value our employees and strive to create an excellent work atmosphere.
Our goal is to serve customers with personal service provided by people they know and trust. Every member of our staff is customer oriented, and we provide the highest level of service along with personal attention. Employees enjoy competitive wages along with excellent benefits.
Employee Benefits
- Competitive wages
- PTO for full-time employees
- Medical & dental insurance
- Vision insurance
- Group life and long-term disability coverage
- Employer HSA contributions
- Supplemental coverage is available
- 401(k) matching program
- Wellness workplace incentives
Open Positions
Treasury Management Officer
Reports To: Chief Lending Officer
Location: Round Rock preferred
Job Overview
The Treasury Management Officer (TMO) is responsible for marketing, selling and supporting Treasury Management products and services and managing the implementation process for Treasury Management sales. The TMO works closely with the Branch Presidents and Branch Service Managers to enhance current client relationships and cultivate new relationships. The TMO will provide Treasury Management clients with periodic relationship review, high level client service and product sales in a consultative manner. This position requires attention to special projects, as well as client training. Travel to client locations is required for some client training sessions.
Responsibilities
- Responsible for complying with all applicable banking laws and regulations.
- Responsible for complying with all aspects of the Bank Secrecy Act, Anti-Money Laundering regulations and the Office of Foreign Asset Control regulations.
- Responsible for expanding and building relationships, selling Treasury Management products and services, including but not limited to online banking, remote deposit capture, ACH, sweeps, fraud prevention services and Merchant Services. This position is responsible for understanding and explaining all aspects of these products and services to clients. The TMO is required to create proposals, respond to prospect/client bids and client pricing analysis.
- Work with Branch Presidents and Branch Service Managers to develop a call plan for existing clients. Establish a call plan for prospects. Organize annual client relationship review plan to inform clients about new products and services and to offer ideas on possible efficiencies.
- Implement new services for Treasury Management clients. Duties include distribution of Agreements to clients, verification of received Agreements, service setup, client training, tracking implementation process progress, and verification of correct billing through analysis.
- Resolves high level Treasury Management client issues referred by other bank personnel and answers operational and Treasury Management questions or assists with resolution of issues.
- Perform other related responsibilities and projects as required or assigned.
Requirements
- Bachelor’s degree in business preferred, or equivalent work experience.
- Experience with Treasury or Cash Management, product sales, relationship management, lending or other directly related experience is required. 4+ years’ experience is preferred.
- Strong client and relationship management and sales skills.
- Strong presentation and verbal communication skills.
- Ability to handle multiple tasks and deadlines.
- Strong organizational, planning and analytical skills.
Deposit Operations/ Digital Banking Specialist
Reports To: VP of Deposit Operations
Location: Taylor
Job Overview
This role is responsible for the support of the digital banking products and services that CNB provides its clients. Along with a variety of regular and recurring deposit operational functions including but not limited to: ACH, wire, debit card, mRDC, merchant capture, and check processing. This position monitors the daily operations of all the digital banking functions; takes ownership and ensures timely response and resolution of escalated issues; communicates recurring or serious issues to the VP of Deposit Operations; recommends temporary workarounds and viable solutions to improve client experience. In addition, assisting the operations team in the development and implementation of new digital banking products and services and reviews existing digital banking offerings for enhancements related to business goals, competitive pressures, and revenue opportunities. As needed, this position will support day-to-day deposit operations processes and work with the AVP, Business Systems Analyst to meet bank goals regarding client and internal service standards.
Responsibilities and Duties
- Responsible for the implementation, enhancement and support of the digital banking platform including online/mobile banking, BillPay, remote deposit, e-statements, e-alerts; business online/mobile banking and cash management services (ACH, Wires, Merchant Capture, etc.); and coordinates all system upgrades, new releases, testing and staff training.
- Maintain ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, and other vital information within areas of responsibility.
- Uphold CNB policies, procedures, and champions organizational culture both internally and externally.
- Process a multitude of inquiries and transactions pertaining to wires, ACH, debit cards, mRDC, merchant capture, and check/return processing.
- Perform document indexing of items created across multiple areas of the bank.
- Mobility/Merchant Deposit Reviews/Approval/Processing.
- Work with Fiserv debit card processing to investigate and resolve issues in a timely manner.
- Manage all customer account notices.
- Review and process daily reports.
- Manage day-to-day administrative responsibilities such as troubleshooting, development, training, tier 2 support, upgrades, etc.
- Back-up for other Deposit Operations functions as needed.
- Other duties as assigned.
Qualifications
- High School Diploma or Equivalent.
- Minimum of two years’ experience in retail banking or operations.
Skills
- Ability to perform work under limited supervision.
- Handle basic issues and problems and refer issues outside of job scope to appropriate staff.
- Strong functional knowledge of business processes and requirements including major areas of Operations for the bank.
- Must have the ability to communicate effectively, manage multiple concurrent tasks and learn new processes quickly.
- Demonstrated interpersonal relationship skills, excellent oral and written communications skills, analytical thinking skills, problem solving, and organizational skills are essential.
- Ability to build collaborative relationships.
- Experience with Fiserv systems is a plus.
Teller
Location: Cameron
Reports To: Branch Service Manager/Assistant Branch Service Manager
Job Overview
The Teller provides excellent customer service to our clients and can perform a broad range of banking services including deposit transactions and other teller functions while following bank policies and procedures. This position requires strong attention to detail, excellent communication skills, and the ability to work efficiently and accurately. This position will support the branch by ensuring coverage for all branch hours, including some Saturdays as well as assisting the management team with business development initiatives.
Responsibilities
• Assist clients with deposits, withdrawals, and transfers.
• Participate in branch balancing and assisting with branch auditing.
• Promote, prepare, and sell bank related products and services such as debit cards, eStatements, checking accounts, certificates of deposit, etc.
• Assist in maintaining dual control and bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counterchecks; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
• Follow compliance reporting procedures concerning CTRs, SARs, others.
• Adhering to policies, procedures, and regulatory banking requirements.
• Stay current on compliance and security training.
• Balance and audit ATM.
• Other duties and responsibilities as assigned.
Skills
• Ability to maintain confidentiality and demonstrate respect and professionalism.
• Excellent interpersonal skills; demonstrates consultative, influencing, and problem-solving skills.
• Excellent verbal and written communication skills to communicate professionally.
• Works great with a team.
Minimum Qualifications
• High school diploma or equivalent.
• One year of cash handling and/or banking experience.
• Must have a natural desire to help others and build lasting relationships with clients and teammates alike.
• Must always be conscious of the responsibility we have to our clients when it comes to suggesting products or services that could help them, handling fraud concerns, and helping them with their finances.
• Must be available to work Saturdays, depending on the needs of the business.
• Willing to travel to different locations within the organization if needed.
Send Your Resume
If you are interested in any of our open opportunities, please send your resume to [email protected]. We always accept resumes regardless of job postings.
Due to the number of candidates, we may not be able to respond to each application and resume submitted. We will contact you should your background/qualifications match our hiring needs.
Citizens National Bank is an Equal Opportunity Employer and a VEVRAA Federal Contractor.
