Careers

At Citizens National Bank, we value our employees and strive to create an excellent work atmosphere.

Our goal is to serve clients with personal service provided by people they know and trust. Every member of our staff is client oriented, and we provide the highest level of service along with personal attention. Employees enjoy competitive wages along with excellent benefits.

Employee Benefits

• Competitive wages
• PTO for full-time employees
• Medical & dental insurance
• Vision insurance
• Group life and long-term disability coverage
• Employer HSA contributions
• Supplemental coverage is available
• 401(k) matching program
• Wellness workplace incentives

Open Positions

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Branch Service Manager       

Location: CNB Cameron

Reports To: Regional Service Manager

Job Overview

The Branch Service Manager is responsible for the administration and efficient daily operation of a full-service branch, including operations, client service, leadership, training, supervision, and security and safety in accordance with the Bank’s procedures.  The Branch Service Manager provides a superior level of client relations and promotes the sales and service culture through coaching, guidance, and staff motivation. This role will be responsible for participating in community affairs to increase the Bank’s visibility and to enhance new and existing business opportunities.

Responsibilities and Duties

• Provide leadership and oversight of all branch banking activities including but not limited to client banking transactions, opening/closing accounts, online/mobile transactions, fraud alerts, disputes and fraud prevention, merchant services, cash management and controls, account charge-offs and safe deposit box activities.
• Support and participate in bank-wide goals and initiatives, including the development and implementation of new products and services.
• Work alongside the Branch President to acquire and grow client relationships and increase branch profitability.
• Maintain a strong working knowledge of the bank’s core processing system and ancillary software, products, services, and branch procedures.
• Organize, sponsor, and participate in community events to establish and maintain connections with the communities we serve.
• Successfully resolve client issues timely and professionally.
• Anticipate staffing requirements to meet branch needs and participate in the recruiting, interviewing, and onboarding of new employees.
• Oversee staff training as well as identify and foster development opportunities for all branch personnel as required or needed.
• Evaluate the performance of branch personnel, develop goals and objectives, and provide both formal and informal feedback on a regular basis.
• Maintain a strong internal control environment, ensuring bank policies and procedures are communicated and followed.
• Oversee branch security, opening and closing of branch, and cash deposit activity.
• Oversee vendors who provide branch services including courier services, cleaning, building and equipment maintenance, security, etc.  and approve invoices for services rendered.
• Review daily branch reports, taking appropriate action as needed.
• Balance daily branch cash: order and ship money as needed.
• Ensure the safety of all employees, seeing that safety rules are followed, hazardous conditions are corrected, and equipment is properly maintained.

Skills

• Demonstrate strong leadership skills in support of the Bank’s core values.
• Effectively communicate with clients, prospects, and bank personnel.
• Foster and promote teamwork and adapt to change.
• Utilize sound business acumen to understand complex client relationships and branch financial performance.

Experience and Education

• 5+ years in banking, preferably in a branch banking role.
• Management/supervision experience preferred.

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IT Manager

Location: CNB Taylor

Reports To:  Chief Operating Officer 

Job Overview

The IT Manager will be responsible for managing all aspects of Information Technology for the Bank in accordance with Bank policies, operating procedures, audit requirements, Information Security requirements and all other federal regulations. This role will provide effective leadership in the delivery of technology – enabling solutions to achieve the business strategies of the Bank. This role will be responsible to ensure system controls are in place to protect technology assets, intellectual property, and regulated data as well as maintaining appropriate balance between data protection and innovation. Responsible for all information technology security, infrastructure, network administration and telecommunication functions.

Responsibilities

• Responsible for complying with all applicable banking laws and regulations.
• Responsible for complying with all aspects of the Bank Secrecy Act, Anti-Money Laundering regulations and the Office of Foreign Asset Control regulations.
• Collaborate effectively with various departments to evaluate current systems as well as implementing technology advancements specific to lines of business, thus driving efficiency.
• Coordinate risk management efforts to protect the confidentiality, integrity, and availability of information assets and mitigate risk to the Bank, including business continuity and disaster recovery efforts.
• Manage outsourced vendor responsible for monitoring fire walls and intrusion prevention systems.
• Provide direction regarding prioritization of IT projects and technical support to Bank departments; assures compliance with timeliness.
• Work with the Information Security Officer to manage and promote a strong information security program. This includes executing action plans on results of Security Penetration Testing.
• Responsible to ensure that workstations are properly set up for new employees, ensure that server administration tasks are completed, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
• Responsible for maintenance of internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, LANs, WANs and network segments.
• Responsible for ensuring upgrades and maintenance is performed without deterring others from completing their work.

Requirements

• Bachelor’s degree in IT or business preferred, or equivalent work experience.
• Five to eight years of senior-level financial institution management experience.
• Strong problem-solving skills.
• Strong presentation and verbal communication skills.
• Ability to communicate effectively at all levels.
• Strong organizational, planning and analytical skills.
• Collaborative mind-set with strong people skills.

Technical Skills

• Should possess a thorough understanding of networking, including thorough knowledge of system and cyber security, system administration, network design of LAN/WAN, Internet Protocol (IP) addressing and routing protocols.
• Proficiency with Microsoft Office suite of programs (Excel, PowerPoint, Word) and Microsoft Visio.

Other Duties

Please note this job description is not a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Activities, duties, and responsibilities may change at any time with or without notice.

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BSA & Compliance Manager

Location: CNB Round Rock

Reports To:  Chief Financial Officer  

Job Overview

The BSA & Compliance Manager is responsible for coordinating the development, implementation, and administration of all aspects of the Bank Secrecy Act compliance program as well as being responsible for the Bank’s regulatory compliance and general banking regulations. This position will develop policies and procedures reflective of the programs analysis, monitoring, testing and reporting for the Anti-Money Laundering Program to ensure the Bank achieves compliance with all state and federal laws and regulations related to the Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering, and OFAC. This role will also accomplish the assigned regulatory compliance through monitoring regulatory change, preparation of compliance risk assessments, addressing compliance issues uncovered during the risk assessments and regulatory exams, coordination with business function leaders and driving follow-up on recommendations. The BSA Officer will report to this position. This position reports to the Chief Financial Officer.

BSA Responsibilities

• Coordinate and oversee an effective BSA/AML/OFAC Compliance Program that is in line with current regulatory guidance and requirements.
• Develop, implement, and administer the BSA/AML/OFAC/USA Patriot Act monitoring systems to ensure appropriate parameters are in place to properly identify suspicious activity.
• Establish and maintain effective EDD Risk Rating and monitoring schedules to properly identify and monitor Higher Risk Customers.
• Ensure the Anti-Money Laundering program and the BSA/CIP/OFAC policies that it contains are in compliance.
• Oversee BSA/AML and OFAC Risk Assessments as appropriate considering all applicable products, services, customer, and geographies.
• Ensure all regulatory reporting is conducted in a timely, accurate, and compliant manner, including the filing of CTRs and SARs to FinCEN, as well as FinCEN 314(a) and 314(b) procedures and reporting.
• Ensure training and information is provided to the Board of Directors including any developments within the industry, and changes to laws and regulations pertaining to BSA/AML/OFAC/USA Patriot Act.
• Complies with all Bank policies and procedures.

Compliance Responsibilities

• Provide guidance to the Board of Directors, Senior Management, Staff and Employees on Bank compliance requirements.
• Plan, develop, oversee, and conduct compliance risk assessments and compliance reviews.
• Analyze, summarize and communicate current regulatory and organizational compliance development to department leaders and coordinate efforts to ensure policies, procedures, forms and training meeting all new and amended requirements and deadlines.
• Monitor the compliance efforts within the appropriate departments to ensure appropriate resources are directed to the compliance program.
• Oversee the creation and execution of the compliance monitoring schedule.
• Support the Bank’s efforts on all compliance audits including advance preparation, coordination of all information between business units and examiners during the audit, follow up on findings and development of written responses.
• Review marketing/advertising, training materials, and pricing/fee structure changes prior to publication.
• Direct the development and implementation of appropriate testing processes and methodologies, including determination and evaluation of compliance monitoring exception results, designed to ensure compliance with all applicable laws and regulations.

Requirements

• Bachelor’s degree in business preferred, or equivalent work experience.
• Minimum of 7 years’ experience in BSA/AML at a bank.
• CAMS and/or CRCM Certification preferred.
• Strong presentation and verbal communication skills.
• Ability to handle multiple tasks and deadlines.
• Strong organizational, planning and analytical skills.
• Embodiment of our company culture and core values.