At Citizens National Bank, we value our employees and strive to create an excellent work atmosphere.
Our goal is to serve customers with personal service provided by people they know and trust. Every member of our staff is customer oriented, and we provide the highest level of service along with personal attention. Employees enjoy competitive wages along with excellent benefits.
Employee Benefits
- Competitive wages
- PTO for full-time employees
- Medical & dental insurance
- Vision insurance
- Group life and long-term disability coverage
- Employer HSA contributions
- Supplemental coverage is available
- 401(k) matching program
- Wellness workplace incentives
Open Positions
Teller
Location
Rockdale
Reports To
Branch Service Manager/Assistant Branch Service Manager
Job Overview
The Teller provides excellent customer service to our clients and can perform a broad range of banking services including deposit transactions and other teller functions while following bank policies and procedures. This position requires strong attention to detail, excellent communication skills, and the ability to work efficiently and accurately. This position will support the branch by ensuring coverage for all branch hours, including some Saturdays as well as assisting the management team with business development initiatives.
Responsibilities
• Assist clients with deposits, withdrawals, and transfers.
• Participate in branch balancing and assisting with branch auditing.
• Promote, prepare, and sell bank related products and services such as debit cards, eStatements, checking accounts, certificates of deposit, etc.
• Assist in maintaining dual control and bank logs such as: daily opening and closing checklist; vault access; night deposit access and content verification; mail deposits; outgoing wires; cashier’s checks; counterchecks; key box contents; REG E debit card disputes; Teller/CSR over-short; cash transactions over $3,000; coin machine and ATM balancing; and Frost/Fed/TIB cash and coin buy/sell transactions.
• Follow compliance reporting procedures concerning CTRs, SARs, others.
• Adhering to policies, procedures, and regulatory banking requirements.
• Stay current on compliance and security training.
• Balance and audit ATM.
• Other duties and responsibilities as assigned.
Skills
• Ability to maintain confidentiality and demonstrate respect and professionalism.
• Excellent interpersonal skills; demonstrates consultative, influencing, and problem-solving skills.
• Excellent verbal and written communication skills to communicate professionally.
• Works great with a team.
Minimum Qualifications
• High school diploma or equivalent.
• One year of cash handling and/or banking experience.
• Must have a natural desire to help others and build lasting relationships with clients and teammates alike.
• Must always be conscious of the responsibility we have to our clients when it comes to suggesting products or services that could help them, handling fraud concerns, and helping them with their finances.
• Must be available to work Saturdays, depending on the needs of the business.
• Willing to travel to different locations within the organization if needed.
Location
Rockdale
Reports To
Regional Service Manager
Job Overview
The Branch Service Manager is responsible for the administration and efficient daily operation of a full-service branch, including operations, client service, leadership, training, supervision, and security and safety in accordance with the Bank’s procedures. The Branch Service Manager provides a superior level of client relations and promotes the sales and service culture through coaching, guidance, and staff motivation. This role will be responsible for participating in community affairs to increase the Bank’s visibility and to enhance new and existing business opportunities.
Responsibilities and Duties
• Provide leadership and oversight of all branch banking activities including but not limited to client banking transactions, opening/closing accounts, online/mobile transactions, fraud alerts, disputes and fraud prevention, merchant services, cash management and controls, account charge-offs and safe deposit box activities.
• Support and participate in bank-wide goals and initiatives, including the development and implementation of new products and services.
• Work alongside the Branch President to acquire and grow client relationships and increase branch profitability.
• Maintain a strong working knowledge of the bank’s core processing system and ancillary software, products, services, and branch procedures.
• Organize, sponsor, and participate in community events to establish and maintain connections with the communities we serve.
• Successfully resolve client issues timely and professionally.
• Anticipate staffing requirements to meet branch needs and participate in the recruiting, interviewing, and onboarding of new employees.
• Oversee staff training as well as identify and foster development opportunities for all branch personnel as required or needed.
• Evaluate the performance of branch personnel, develop goals and objectives, and provide both formal and informal feedback on a regular basis.
• Maintain a strong internal control environment, ensuring bank policies and procedures are communicated and followed.
• Oversee branch security, opening and closing of branch, and cash deposit activity.
• Oversee vendors who provide branch services including courier services, cleaning, building and equipment maintenance, security, etc. and approve invoices for services rendered.
• Review daily branch reports, taking appropriate action as needed.
• Balance daily branch cash: order and ship money as needed.
• Ensure the safety of all employees, seeing that safety rules are followed, hazardous conditions are corrected, and equipment is properly maintained.
Skills
• Demonstrate strong leadership skills in support of the Bank’s core values.
• Effectively communicate with clients, prospects, and bank personnel.
• Foster and promote teamwork and adapt to change.
• Utilize sound business acumen to understand complex client relationships and branch financial performance.
Experience and Education
• 5+ years in banking, preferably in a branch banking role.
• Management/supervision experience preferred.
Due to the number of candidates, we may not be able to respond to each application and resume submitted. We will contact you should your background/qualifications match our hiring needs.
If you are interested in possible future opportunities, please send your resume to [email protected]. We always accept applications — regardless of job postings.
Citizens National Bank is an Equal Opportunity Employer and a VEVRAA Federal Contractor.
